General Information

The 2019 Turkish Airlines EuroLeague Final Four (the “Event”) will take place in Vitoria-Gasteiz, Spain at the Fernando Buesa Arena (the “Arena”). On Friday, 17 May, the first Semifinal game will start at 18:00 (local time) and the second Semifinal game will take place afterwards. On Sunday, 19 May, the Third Place Game will start at 17:30 (local time) and the Championship Game will take place afterwards. This schedule is subject to change.

The teams will qualify for the 2019 Turkish Airlines EuroLeague Final Four in the following manner:

The 2019 Turkish Airlines EuroLeague Final Four Vitoria-Gasteiz is being organised and promoted by Euroleague Ventures S.A. (hereinafter “Promoter” or “EV”). The Promoter has entitled StubHub to process Event ticket purchases and invoices on behalf of the Promoter.

All online ticket purchases are final, regardless of which four teams qualify to play the 2019 Turkish Airlines EuroLeague Final Four. There will be no refunds or exchanges (except in the case of cancellation of the Event).

For any questions, please contact the Customer Care Centre at [email protected]

You are kindly requested to send all queries in English or Spanish.


General Terms and Conditions of Sale

  1. Each ticket (hereinafter “Ticket”) entitles a ticket holder (the “Holder”) to attend all of the 2019 Turkish Airlines EuroLeague Final Four games (hereinafter the “Event”).
  2. Ticket prices include local taxes.
  3. Service charges: sales are subject to a service commission on the price of each Ticket. This commission will not in any case exceed 2.5% on the face value.
  4. Accessible Seats: The organisation has reserved a number of Tickets for people with disabilities. To request them, please send an email to [email protected] (limited number of seats available on a first come, first served basis) with a valid disability certificate.
  5. Hospitality packages (Courtside Seats and any other Premium Seats): For more information please send an email to [email protected]
  6. Other important information:


Arena Access

·      Access is permitted with a printed Ticket ([email protected]) or with an e-Ticket (mobile ticket).

·      In the case of a printed Ticket ([email protected]), each Ticket shall be printed on a white DIN A4 paper sheet.

·      When printing, the Ticket should not be resized (otherwise the barcode will not be readable).

·      The barcode shall be displayed in a high-quality print.

·      No fold shall be made over the barcode and the paper sheet shall not come into contact with liquids.

·      It is highly recommended to use a laser printer or high quality ink printer. StubHub and EV are not responsible for quality of the print, which may not enable access to the arena. For reference only, a resolution under 300dpi or Matrix printer is unlikely to be sufficient to access the Event.

·      The Holder shall have their Ticket ready to show at the venue entrance and shall keep it with them during the Event.

·      The Holder shall have a valid ID or Passport with them at the entrance of the arena, as it might be requested to be shown, to match it with their purchase.

·      Each Ticket (and the included barcode) will authorise only one entrance. Re-entry will not be authorized.

·      The barcode is unique to each Ticket.

·      Ticket copies, misuses or abuses will be prosecuted in accordance to Spanish Law.

·      The Holder agrees on the terms and conditions published on https://global.stubhubtickets.com/stubhub_euroleague/.


Data Protection

All personal information submitted to StubHub through the Ticket purchases will be included in databases property of StubHub and EV. Such data will be processed by StubHub (Ticketbis S.L., with registered address Calle Uribitarte nº6, 48001 Bilbao, Vizcaya, Spain) and EV (Euroleague Ventures SA, a company incorporated in Luxembourg, with registered address 60, Grand-Rue, L-1660, Luxembourg) as independent data controllers, in accordance with national and international data protection laws including those derived from European General Data Protection Regulation 2016/679.

The purpose of the data collection is to process the Ticket purchases, and upon the purchaser’s express acceptance when submitting its data, to accept that StubHub and EV (by itself or through Euroleague Properties S.A., Euroleague Entertainment and Services S.L.U. and/or WME|IMG, LLC with registered address at 731 Lexington Avenue, New York, NY 10022) may manage its data for the purposes of separately or jointly promoting their products and services, such as newsletters, commercial information and/or promotions and/or events in relation to the competitions organised by EV and to receive commercial communications from the competitions sponsors and collaborators. The processing of the personal data provided is necessary for the adequate performance of the contractual relationship entered into with the Holder. Such need and StubHub's and EV's legitimate interest are the lawful bases on which the described processing operations are based.

The personal data of the Holder will be processed for as long as necessary for the described purposes. In addition, the personal data of the Holder may be further stored in order to comply with applicable laws or regulations.

The Holder can exercise its rights to access, correct, cancel, data portability to information provided and/or cancel their consent to receive information, newsletters, commercial information and/or promotions by directly contacting EV at [email protected] and StubHub at [email protected]; clearly indicating their name, surname, ID number, email address and telephone number. The Holder is also entitled to lodge complaints with the relevant data protection supervisory authority.

The Data will be treated confidentially. To these effects, technical, organisational and security measures have been implemented to prevent the alteration, loss or unauthorised treatment or access to these Data. We kindly invite you to take a look to EV’s Privacy Policy . To know more about StubHub privacy practices, please consult the StubHub User Privacy Notice


A ticket (“Ticket”) is subject to revocation upon violation of the following rules. The Ticket holder, and any minor accompanying them (individually and collectively, the “Holder”), agrees to all the terms and conditions established herein and must respect all Spanish laws and regulations concerning sports events.

The Holder must act in accordance with the rules and restrictions displayed on the back side of the Ticket in the following manner:

1.       The entry and stay in the Fernando Buesa Arena (the “Arena”) for the 2019 Turkish Airlines EuroLeague Final Four is subject to the compliance with all applicable regulations (hereinafter the “Regulations”) of the Arena and Euroleague Ventures S.A. (“EV”). By the purchase of the Ticket, as well as by showing it at the entrance, the Holder agrees to the Regulations of the Arena and EV. Holders must keep the Ticket with them for the entire period in the Arena and submit it at the request of the Event security staff for checking.

2.         Holders will enter the Arena at their own risk.

3.         Holders agree to sit in their assigned seats, behave in a civic way and comply with the instructions of the Event staff, thus avoiding situations that may jeopardise the well-being of the spectators, participants and Event staff and/or hinder the smooth running of the Event.

4.         Re-entry to the Arena is not permitted the same day of the Event with the same Ticket. After leaving the Arena, Holders will renounce all of their rights linked to the Event.

5.         EV reserves the right to refuse entry or escort from the Arena every person who does not comply with the Regulations of the Arena and/or EV and/or the conditions specified on the Ticket, who is or seems to be under the influence of alcohol, narcotics, psychotropic or stimulant drugs or similar substances, or whose behaviour is disorderly in the opinion of EV. In these cases, no refunds will be provided to the Holder.

6.         In case of injury of any person, the Holder must notify the Event staff immediately. EV is not liable for any damages to the property and well-being of the Holders, if caused by negligence of the Holder or by the irresponsible behaviour of the other people present.

7.         The Holder is subject to a security check of their person and belongings, and may also be required to show their identity card or passport at the arena entrance or at any time, according to law, with the aim of ensuring the security of all spectators. For this purpose and for their comfort, the Holder is kindly requested to arrive at the Arena two hours before the beginning of the Event. Holders arriving after this time may be led into the Arena seating area during a suitable break only and will be seated according to the instructions of the Event staff, which will not guarantee seating before the commencement of the Event.

8.         It is not permitted to bring into the Arena any alcoholic drinks, food, bottles, cans and any other type of containers (excluding medication contained in bottles up to 100 ml); narcotics, psychotropic or stimulant drugs or similar substances; political and advertising materials; glass and toxic substances; bags larger than 25 litre capacity; any type of weapons or objects that may be used as such (lighters, sticks, pressurised containers, flagpoles, etc.); flares, fireworks, explosives or, in general, inflammable, smoky or corrosive products. Likewise, it is not permitted to bring any animals, except for guide dogs. It is forbidden to bring any object that may disturb the job of the people involved in a game, such as laser pointers, whistles and loudspeakers. It is forbidden to bring flags and banners larger than 1m x 2m. Banners and flags may not be hung in the Arena unless express authorization in the spaces that EV may designate. It is also prohibited to use banners, symbols, emblems or texts that directly or indirectly incite violence or that include discriminatory messages. Only the consumption of food and drinks purchased in the Arena is permitted. EV reserves the right to forbid the entry of coins and umbrellas. Items that resemble any of the above prohibited items may likewise not be allowed. Smoking inside the Arena is prohibited. No refunds will be provided to Holders who are refused entry or ejected from the Arena on account of the above.

9.       The Holder agrees not to transmit, distribute, or sell (or help in transmitting, distributing, or selling) any description, account, picture, video, audio or any other form of reproduction of the event or any related activities (in whole or in part) for which this Ticket is issued (hereinafter the “Event”). The Holder voluntarily assumes all risk and danger of personal injury (including death) and all hazards arising from, or related in any way to, the Event, whether occurring prior to, during or after the Event, however caused and whether by negligence or otherwise. Small personal photo cameras and phones are allowed into the Arena. DSLR or SLR cameras with lens up to 55mm are also allowed. DSLR or SLR with lens over 55mm, digital HD video cameras, standard or mini-tripods and selfie sticks are not permitted into the Arena, so Holders are kindly requested not to bring them along. Taking photographs for purposes other than personal use is forbidden. Likewise, recording, reproducing and/or transmitting the Event (either before the Event, during its course, breaks or half-time, or after the Event), totally or partially, in any manner whatsoever, including but not limited to the transmission through the internet and mobile telephones, is forbidden.

10.    Holders agree to the use, free of charge, of their voice and/or image for any total or partial video and photographic recording, reproduction or transmission of the Event, for commercial and advertising purposes, and in connection with EV, the Event and their sponsors. The voice and/or image of the Holder, who may be filmed on a video for documentary purposes, may appear in this format without notification.

11.    Resale or attempted resale or purchase of a Ticket by other than the ticket agents authorised by EV are grounds for seizure or cancellation without refund or compensation. The Holder must retain their Ticket with them at all times during the Event. EV does not guarantee the authenticity of a Ticket if it has not been purchased at an official point of sale. EV will not assume any responsibility in case of loss or theft of the Ticket. Mended and/or torn Tickets will also be invalid. Holders of these types of Tickets will not be allowed to enter the Arena or will be escorted out. The Tickets will be seized without refund of their price to the Holder. The Holder may not use the Ticket in connection with advertising of any products or services for any commercial or other purposes (e.g. competitions, betting and lottery) without the express written consent of EV.

12.    In case of cancellation of the Event, the Holder will file a claim for the refund of the Ticket price according to the instructions of EV. Service fees will not be reimbursed. Compensation for special costs (e.g. hotel and travel expenses) will not be provided. EV reserves the right to change the Event programme (e.g. date and/or time) without any compensation to the Holder.

13.    EV reserves the right to alter the seating for security reasons, without granting the Customer any right to having Tickets being exchanged or money refunded.

14.    Children under the age of 16 must be accompanied by an adult aged 18 or over. Children younger than 36 months can enter the Arena for free, provided that they are accompanied by an adult. These children will not have a seat assigned, but will have to sit with the adult accompanying them. In order to demonstrate the age of the child, their ID will have to be shown at the entrance.

15.    Holders are requested to address any specific access requests in advance of their visit to the contacts specified in the purchase order sent via email.