Frequently Asked Questions

Where will the 2023 Turkish Airlines EuroLeague Final Four Kaunas take place?

The 2023 Turkish Airlines EuroLeague Final Four Belgrade, the showcase event of the European basketball season, will take place at the Zalgirio Arena in Kaunas, Lithuania on the 19th and 21st of May, 2023.

What is the schedule for the 2023 Turkish Airlines EuroLeague Final Four Kaunas?

The games will take place on the 19th and 21st May, 2023. The Semifinals will be played on Friday, 19th May, commencing at 18:00 CEST, while the Third Place Game and the Championship Game will be held on Sunday, 21st May, starting at 16:00 CEST. Be aware the Euroleague Basketball reserves the right to change the date and time of the games. In such case, ticket holders will be informed of the change.

What credit cards or methods of payment are accepted?

Payment by credit or debit card: This method of payment is the only available option for this Event. Tickets can only be purchased by an active credit or debit card (Visa, MasterCard, American Express, Diners Club, Discover) with the relevant CVC.

What type of information will be required, and will my credit card be safe?

After selecting the card of your choice, please enter your card number, expiry date, name of owner and the CVC (three digit number on the back side of the credit card). SSL encryption for secure credit card payment has been adopted to ensure the confidentiality of your credit or debit card data. This means that from the moment they are entered and transferred on the internet, they cannot be read.

How and when can I print my Tickets?

After you have completed the purchase of tickets, you will receive a confirmation email with a reference number that will inform you of when the tickets will be sent to you automatically. You will receive your tickets by email once the four qualifying teams for the Final Four are known. That is to say that starting from May 9th, 2023  you will start receiving your tickets in a one-week period. 

If you have not received your ticket after May 9th 2023, please get in touch with [email protected] and we will be happy to help you.

Can I sell my Tickets to a resale ticketing service?

Resale of the Ticket is only permitted through the platform of our Official Marketplace operated by Efinity through the accounts on the same platform where you bought the tickets through www.f4tickets.com. Please be aware that resale will begin some days after the general public sales and you may only put your ticket up for sale for the price you paid for it. This season, we will not allow customers to put their own prices of tickets for the secondary market.

Resale or attempted resale or purchase of a ticket via other than our authorized ticket agents are grounds for seizure or cancellation without refund or compensation.

What is the children policy?

Children under 16 must be accompanied by an adult aged 18 or over. Children who have not reached the age of 36 months by 19th May, 2022 may enter the Arena without a ticket provided that they are accompanied by an adult, with whom they will share the seat. Children born earlier than 19th May, 2019 will not be allowed to enter the Arena without a Ticket. In order to demonstrate the age of the child, their ID or any other proof of age will have to be shown at the entrance.

What are the health and safety regulations to enter the Final Four arena?

The health and safety requirements to enter the Stark Arena will be dictated by the local regulations and may change numerous times until the Final Four. Euroleague Basketball will respect all guides and recommendations provided by the local health regulations. For any additional questions on health and safety regulations, please get in touch with [email protected].

What is the refund policy?

If you cannot or do not wish to attend the event for any reason, you are free to put your tickets on sale through our Official Marketplace through www.f4tickets.com. Refunds will not be offered under any circumstance, except for the event being cancelled due to COVID-19

What will happen to my ticket if the Final Four is cancelled due to COVID-19?

All ticket holders will be refunded (less taxes and fees) for their purchase of Final Four tickets, if the event is cancelled due to COVID-19. All those who bought tickets will then have priority to purchase tickets once again for the 2023 Final Four.

What will happen to my ticket if there will be a limited capacity restriction for the Final Four due to COVID-19?

If there is a capacity restriction in place for the Final Four, the LIFO (last in, first out) policy will dictate whose tickets will still be valid for the Final Four, and whose will be fully refunded (less taxes and fees). In other words, the last spectators who purchased tickets for any seating sector affected will be the first ones to have their tickets refunded until we reach the capacity limit imposed per any given seating sector. The affected ones will retain priority to purchase tickets for the 2023 Final Four before they go out on public sale.

I have bought a ticket for the cancelled 2020 Final Four, and should receive priority to purchase tickets for the 2022 Final Four. How will that be done?

All ticket holders who purchased 2020 Final Four tickets through our official primary partner will have the chance to purchase 2022 Final Four tickets before they go on sale to the general public. There will be a 24-hour presale period just for these buyers, and they will be informed of how to access the ticket sales platform my email in advance.

Can I bring a camera to take pictures or shoot videos of the Event?

Standard hand-held cameras and HD and digital cameras up to 10 megapixels are allowed into the Arena. Audiovisual equipment with resolution greater than 10 megapixels will also be allowed into the Arena. These must not have changeable lenses as these are not permitted. In this case, the identification of the person bringing this equipment together with the equipment details may be requested for informational purposes. Taking photographs for purposes other than personal use is forbidden. Likewise, recording, reproducing and/or transmitting the Event (either before the Event, during its course, breaks or half-time, or after the Event), totally or partially, in any manner whatsoever, including but not limited to the transmission through the internet and mobile telephones, is forbidden.

What items are permitted and prohibited to bring into the arena?

To check what specific items are prohibited to bring into the arena, please consult our Terms and Conditions, and In-Arena Code of Conduct.

What if I purchase my Tickets from an unofficial resale service or broker?

Tickets purchased at non-official platforms will not be considered as valid, and therefore will not grant access to the Event.

What do I need to know before I purchase my Tickets?

Please make sure you have read the Terms and Conditions and the Euroleague Basketball In-Arena Code of Conduct before you purchase your Tickets.

If I want to buy Courtside Seats any other VIP Hospitality tickets, whom do I contact?

For hospitality packages, please contact [email protected].

If I want to buy group Tickets, whom do I contact?

For group Tickets, please contact [email protected].

If I need to buy accessible Tickets, whom do I contact?

For accessible Tickets, please contact [email protected]. In any case, for purchasing accessible tickets, you will need to provide documentation proving that you cannot sit in the general seating areas and must be in the accessible seats. An accessible ticket will include one place for the purchaser, and also an additional ticket for the companion/escort.

In case of any other question, whom do I contact?

For any other questions, please contact [email protected]