The below FAQ references last season's cancelled version of the Turkish Airlines EuroLeague Final Four. We are currently preparing all relevant protocols and plans for the preparation of the 2021 Turkish Airlines EuroLeague Final Four and will announce an updated FAQ in the coming weeks.
For now, you may see below the COVID-19 specific questions relating to last season's event as reference, and contact [email protected] in case of any further questions.
How does the COVID-19 situation affect the 2020 Turkish Airlines EuroLeague Final Four Cologne?
Due to the COVID-19 pandemic, and the instructions of the relevant authorities, Euroleague Basketball has been forced to cancel the 2020 Turkish Airlines EuroLeague Final Four Cologne.
How does the COVID-19 situation affect the tickets that I bought for the 2020 Turkish Airlines EuroLeague Final Four Cologne?
Euroleague Basketball has decided to provide a full price refund for all tickets that have been purchased through the official ticketing platforms and at the same time we recommend you follow the latest developments of our competitions on our official website, www.euroleague.net, and or social media official channels.
Where will the 2020 Turkish Airlines EuroLeague Final Four Cologne take place?
The 2020 Turkish Airlines EuroLeague Final Four Cologne, the showcase event of the European basketball season, will take place at the Lanxess Arena in Cologne, Germany on the 22nd and 24th of May, 2020.
What is the schedule for the 2020 Turkish Airlines EuroLeague Final Four Cologne?
The games will take place on the 22nd and 24th May, 2020. The Semifinals will be played on Friday, 22nd May, commencing at 18:00 CEST, while the Third Place Game and the Championship Game will be held on Sunday, 24th May, starting at 17:30 CEST. Be aware the Euroleague Basketball reserves the right to change the date and time of the games. In such case, ticket holders will be informed of the change.
What credit cards or methods of payment are accepted?
Payment by credit or debit card: This method of payment is the only available option for this Event. Tickets can only be purchased by an active credit or debit card (Visa, MasterCard, American Express or other cards) with the relevant CVC.
What type of information will be required, and will my credit card be safe?
After selecting the card of your choice, please enter your card number, expiry date and the CVC appearing on the back side of the card. SSL encryption for secure credit card payment has been adopted to ensure the confidentiality of your credit or debit card data. This means that from the moment they are entered and transferred on the internet, they cannot be read.
How and when can I print my Tickets?
After you have completed the purchase of tickets, you will receive a confirmation email with a reference number that will inform you of when the tickets will be sent to you automatically. You will receive your tickets by email once the 4 qualifying teams for the Final Four are known. That is to say that starting from May 11th, 2020 you will start receiving your tickets in a one-week period.
Can I sell my Tickets to a resale ticketing service?
Resale of the Ticket is only permitted through the platform of our Official Ticketing Partner, StubHub at xxxxxxx . Resale or attempted resale or purchase of a ticket via other than our authorised ticket agents are grounds for seizure or cancellation without refund or compensation.
What is the children policy?
Children under 16 must be accompanied by an adult aged 18 or over. Children who have not reached the age of 36 months by 22nd May, 2020 may enter the Arena without a Ticket provided that they are accompanied by an adult, with whom they will share the seat. Children born earlier than 22nd May, 2017 will not be allowed to enter the Arena without a Ticket. In order to demonstrate the age of the child, their ID or any other proof of age will have to be shown at the entrance.
Can I bring a camera to take pictures or shoot videos of the Event?
Standard hand-held cameras and HD and digital cameras up to 10 megapixels are allowed into the Arena. Audiovisual equipment with resolution greater than 10 megapixels will also be allowed into the Arena. In this case, the identification of the person bringing this equipment together with the equipment details may be requested for informational purposes. Taking photographs for purposes other than personal use is forbidden. Likewise, recording, reproducing and/or transmitting the Event (either before the Event, during its course, breaks or half-time, or after the Event), totally or partially, in any manner whatsoever, including but not limited to the transmission through the internet and mobile telephones, is forbidden.
What if I purchase my Tickets from an unofficial resale service or broker?
Tickets purchased at non-official platforms will not be considered as valid, and therefore will not grant access to the Event.
What do I need to know before I purchase my Tickets?
Please make sure you have read the Terms and Conditions and the Euroleague Basketball In-Arena Code of Conduct before you purchase your Tickets.
If I want to buy Courtside Seats any other VIP Hospitality tickets, whom do I contact?
For hospitality packages, please contact [email protected]
If I want to buy group Tickets, whom do I contact?
For group Tickets, please contact [email protected]
If I need to buy accessible Tickets, whom do I contact?
For accessible Tickets, please contact [email protected] In any case, for purchasing accessible tickets, you will need to provide documentation proving that you cannot sit in the general seating areas and must be in the accessible seats. An accessible ticket will include one place for the purchaser and also an additional ticket for the companion/escort.