IDENTIFICATION OF THE PARTIES

Ticket Agent: the seller of the Final Four tickets is Abu Dhabi Department of Culture and Tourism, an entity licensed by Euroleague Ventures S.A. The Ticket Agent is responsible for all Ticket sales, payment processing and handling and inquiries or claims related to Final Four Ticket purchases.

Organizer: the organizer of the Final Four is Euroleague Ventures S.A., a company based in 60 Grand Rue, L-1660 Luxembourg, responsible for the planning, production and operation of the Final Four. Euroleague Ventures S.A. is not responsible for any aspect related to the sale of Tickets, which is handled exclusively by the Ticket Agent.

The Ticket Agent is solely responsible for all matters related to the sale, distribution and handling of Final Four Tickets, including but not limited to payment processing, delivery of Tickets, customer support and refund and exchanges. The Organizer assumes no responsibility for any aspect related to Ticket purchases. Any issues or disputes must be handled directly with the Ticket Agent.

In the event of the cancellation or modification of the Final Four, the Organizer is not responsible for processing refunds or Ticket exchanges, as these matters are exclusively handled by the Ticket Agent.

The Organizer will not be liable for any damage, loss or issue arising from the purchase or use of Tickets. This includes but is not limited to errors during payment processing, issues with Ticket delivery or problems accessing the Event with invalid Tickets.

The Ticket Agent operates as an independent entity and is not an agent or representative of the Organizer. All transactions related to the sale of Tickets are managed exclusively by the Ticket Agent. The Organizer has no control over the Ticket sale process.

EVENT INFORMATION

The Turkish Airlines EuroLeague Final Four is the landmark event of European basketball, where the champion of the Turkish Airlines EuroLeague is crowned at the end of a thrilling season.

The four teams winning the Turkish Airlines EuroLeague Playoffs series will qualify for the semi-finals at the Final Four.

The games will take place on 23 May and 25 May 2025. The Semi-finals will be played on Friday, 23 May, at 19.00 and 22.00 (Local Time), while the Third Place Game and the Championship Game will be played on Sunday, 25 May, at 18.00 and 21.00 (Local Time).

EVENT TERMS

In case of any incidence with ticket purchase, please contact [email protected].

Each ticket entitles you to attend all the 2025 Turkish Airlines EuroLeague Final Four games.

Every customer can order a maximum of 6 (six) Tickets.

Each customer will receive an order confirmation by email after processing their purchase. E-tickets will be sent by email to all customers not before May 14, 2025

Resale of tickets for the 2025 Final Four is prohibited.

Children under thirty-six (36) months may enter the Arena without a Ticket provided that they are accompanied by an adult but must sit on said adult’s lap.

Tickets shall not be used for any promotion, advertising, fundraising, auction, raffle or any other similar commercial or non-commercial purposes, or used as a prize (or part of a prize) in any contest, competition, promotional game of change, lottery or sweepstake. Tickets used in breach of this shall be void with no right to a refund and will be refused or be evicted from the Venue and may be liable to further legal action.

With due regard to the state of the art and given the particularities of the Final Four and the international broadcast of the same all Tickets holders who attend the Final Four and enter the Venue acknowledged that their image, likeness and/or voice may be captured, recorded and broadcasted in connection with the Final Four. This includes but is not limited to television broadcasts, online streaming, promotional content and in-event signage. The Ticked holder further acknowledges that all such content created from the Final Four may be used by Euroleague Ventures S.A. (including Euroleague Properties S.A.) and its sponsors, partners and accredited media organizations for the mentioned purposes without compensation and for the maximum period permitted by law, considering that the Ticket holder entry in the Venue constitutes consent to such uses.

If Ticket holders would like to request seats with limited exposure for their image, likeness and/or voice please send an email to [email protected] so that we can find a better place for you.

Additionally, Ticket holders acknowledge that photographic images and/or audio and visual and/or audiovisual recordings may be used by Euroleague Ventures S.A. or by a third party (such a law enforcement body) to identify you as an individual (provided that this data processing activity is permitted by the applicable law), for the purposes of preventing or detecting crime or any breach of any part of this Terms and Conditions.

Ticket holders can find more information about Euroleague Ventures S.A. use of your personal data in the privacy notice of this Terms and Conditions and through announcements in and around the Venue.

All intellectual property rights related to the Final Four, including but not limited to the event name, logo, branding, artwork, and any other materials associated with the Final Four, are the exclusive property of the event Organizer. Ticket holders acknowledge and agree that they shall not use, reproduce, or distribute any of the Final Four’s intellectual property without the prior written consent of the Organizer.

By purchasing a ticket, customers agree to the Event Rules and Venue’s terms and conditions (https://www.etihadarena.ae/en/legal#terms).

Organizer reserves the right to alter the seating for safety and security reasons without granting the Customer any right to having Tickets being exchanged, money refunded or compensation of any kind.

The Organizer shall not be held responsible for any interruptions, obstructions, or restrictions to the view of the games or the Event, which may arise due to the location of the selected seat or the actions of other spectators.

The Ticket holder agrees to comply with all terms and conditions set forth herein, including those set by the Organizer (Code of Conduct and Event Rules), the Ticket Agent and the Venue terms and conditions (https://www.etihadarena.ae/en/legal#terms). In the event of any breach by the Ticket holder, including actions that lead to the cancellation or disruption of the Final Four, the ticket holder shall be held fully responsible for any damages, losses, or costs incurred by the Organizer, including but not limited to financial loss, reputational damage, and any penalties imposed. The Ticket holder agrees to indemnify and hold harmless the Organizer from any claims, demands, or actions arising out of their failure to comply with these terms, including any actions that directly or indirectly result in the Final Four being canceled or disrupted.

By purchasing a ticket and attending the Final Four, the Ticket holder acknowledges and accepts the inherent risks associated with the nature of the event. This includes, but is not limited to, the possibility of personal injury or damage to property due to the normal course of the games. The Organizer or the Venue shall not be held liable for any loss, injury, damage, or harm, whether to property or persons, that occurs as a result of attending the Event, except in cases of gross negligence or willful misconduct on the part of the Organizer or the Venue. By attending the Event, the Ticket holder voluntarily assumes all such risks and waives any claims against the Organizer, the Venue, and their affiliates. In no event shall the Organizer or the Venue be responsible for any indirect, incidental, or consequential damages arising from the Ticket holder's participation in the Event.

For the comfort of all customers, it is kindly requested that attendees arrive at the Venue at least two (2) hours prior to the start of the game. Customers arriving after the game has begun may only be allowed to enter the seating area during an appropriate break. Seating will be assigned according to the instructions of the Final Four staff, and early seating before the start of the respective game cannot be guaranteed.

Data Protection

WHO IS RESPONSIBLE FOR YOUR DATA?

All personal data submitted to us through the use of the Ticketing Platform for the Ticket purchase will be included in a database property of Euroleague Ventures SA, with address at 60 Grand Rue, L-1660 Luxembourg, and managed by AEG Operations GmbH, Mercedes Platz 1, 10243 Berlin, Germany; CTS Eventim Sports GmbH, Hohe Bleichen 11, 20354 Hamburg, Germany and Euroleague Entertainment and Services SLU with address at Quatre Camins 9-13, 08022 Barcelona, Spain (hereinafter, “EES”).

Euroleague Ventures S.A. data protection officer can be contacted at [email protected].

The Organizer is the controller of your personal data. As the responsible entity for processing your data, the Organizer ensures that the processing of the personal data you provide takes place in compliance with the provisions of the current legislation on data protection and in accordance with European General Data Protection Regulation 2016/679 (GDPR).

WITH WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

The purposes of the processing will be to:

1.      Manage your relationship with the Organizer: which includes managing the Ticket purchase, post-sale service, billing and collection, fulfilment of accounting and tax obligations, execute the Terms and Conditions and inform you about activities related to the Event.

2.      Compliance and security control: guarantee compliance with applicable regulations and existing prohibitions, guarantee the security in the Arena and its surrounding area, including by means of video surveillance and advice and legal defence of the Organizer. 

3.      Provision of commercial communications: If you consent, the Organizer will process your personal data to send you commercial communications about products, services, news, offers and contests around EuroLeague and its official sponsors.

4.      Diffusion of the Event: given the particularities of the Event and the international broadcast of the same, your image may be recorded and diffused with informative purposes

WHAT IS THE LEGAL BASIS FOR THE PROCESSING?

The legal basis for the processing of your personal data is:

1.      With respect to the management of your relationship with the Organizer: the processing of your personal data linked to that purpose is strictly necessary to i) comply with a legal relationship between you and the Organizer (Art. 6.1b GDPR), ii) to comply with the accounting and tax obligations (Art. 6.1c GDPR) and iii) the Organizer’s legitimate interest (Art. 6.1f GDPR);

2.      With reference to the Compliance and security control: The processing of your personal data linked to this purpose is strictly necessary in order to i) comply with the applicable legal obligations (Art. 6.1c GDPR), ii) ensure the public interest of all people who attend or participate in the Event (Art. 6.1e GDPR) and iii) the Organizer’s legitimate interest (Art. 6.1f GDPR);

3.      Regarding the provision of commercial communications: Your own consent (Art. 6.1a GDPR) and the contractual relationship derived from the Tickets purchase (Art. 6.1b GDPR); and

4.      With reference to the diffusion of the Event: the Organizer’s legitimate interest (Art. 6.1f GDPR).

HOW LONG DOES THE ORGANIZER KEEP YOUR DATA?

Your personal data will only be processed for as long as it is necessary, useful and relevant to fulfil the purposes we collected it for.

Upon termination of the contractual relationship, your personal data will be stored and properly blocked to the only effects of fulfilling the legal or contractual obligations that are of application during five (5) years or the time strictly necessary for this purpose.

Nevertheless, the data related to billing and accounting will be kept for a period up to ten (10) years from the accrual date of the Ticket purchase.

For the provision of commercial communications, your personal data will be kept as long as you have not withdrawn your consent. You can oppose and/or withdraw your consent for this processing at any time.

Any personal data, image or voice obtained from the recording of the Event will be stored for as long as the journalistic interest remains and, in any case, for the Organizer’s own newspaper library.

In the scenario that the applicable regulations in Germany and recommendations from the health authorities require you to have a valid COVID passport certificate or to submit a negative PCR test to access the Arena, said information will be only shown to the Event stewards, the Organizer will not process or store this information, nor will create a file with it. 

WHAT ARE YOUR RIGHTS REGARDING THE PROCESSING OF YOUR DATA?

You can exercise, at any time, under the terms established by law, your rights of access, rectification or deletion of data, as well as request restrictions on the processing of your personal data, oppose its processing or request the portability of your data, by sending a postal communication to the address indicated above or by writing an e-mail to [email protected]

In any case, you can file a complaint before the National Commission for Data Protection from the Grand-Duchy of Luxembourg and/or before any other competent data protection authority.

WHO WILL RECEIVE YOUR DATA?

We may share your personal data with public organizations, judges, courts and, in general, competent authorities when we have the legal obligation to provide them and to some third-party services providers (which may be based outside the European Economic Area) as a consequence of the provision of services.

Please note that we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the European Economic Area and under the GDPR. Euroleague Basketball follows strict criteria of selection of service providers in order to comply with their obligations in terms of data protection and undertakes to sign with them the corresponding data processing contracts and/or if required, the standard contractual clauses, through which they will impose, among others, the following obligations: apply appropriate technical and organizational measures, use the personal data for the agreed purposes and acting only on the documented instructions of the Organizer.

CTS Eventim Sports GmbH, Hohe Bleichen 11, 20354 Hamburg, Germany on behalf of the Organizer , Euroleague Entertainment and Services SLU with address at Quatre Camins 9-13, 08022 Barcelona, Spain will process certain personal data to provide the contracted services in the role of data processors. 

WHAT TYPE OF DATA DOES THE ORGANIZER PROCESS?

The Organizer process the personal data necessary to fulfil the aforementioned purposes, which are:

·       Name and surname;

·       State of residence;

·       Date of birth;

·       Identification document (passport for non-German citizens and ID card for German citizens);

·       Bank details linked to the credit or debit card purchasing the Tickets;

·       Email and password for account creation;

·       Favourite Euro League team.

You guarantee that the personal data provided to the Organizer for the purposes of the Tickets purchase is true and accurate.

IS THERE AN INTERNATIONAL DATA TRANSFER OF YOUR DATA?

As a result of data communications and/or the above referred processing agreements, your personal data may be transferred to:

the Organizer, being this transfer covered due to being necessary for the proper provision of the service purchased by you.

EUROLEAGUE BASKETBALL IN-ARENA CODE OF CONDUCT

Euroleague Basketball is committed to providing a fun, welcoming, safe and enjoyable experience. It is the collective objective of the league and its clubs to do everything possible to assure that our games provide a memorable experience for all of our fans, regardless of sports results.

Euroleague Basketball values the support of all our fans – whether they are home or visiting team supporters, players, coaches, referees, season ticket customers, part of a group, single-game or mini-plan buyers, employees, partners, media, team/arena personnel and guests. We thank you in advance for your patronage and cooperation in adhering to the Euroleague Basketball In-Arena Code of Conduct (the “Code of Conduct”).

This Code of Conduct applies to any person in the Arena.

Key Principles:

●        Respect all attendees and personnel.

●        Refrain from any physical harm or threats, and from any disruptive behaviour, including abusive, lewd and vulgar language, obscene gestures or messages, or any clothing featuring the above that directly or indirectly incites violence.

●        Sit only in your assigned reserved seat (unless you have a ticket in a general admission sector), and be prepared to show your ticket to ushers, stewards or security personnel when requested.

●        Comply with requests from arena or Organizer’s related personnel regarding arena policies, this Code of Conduct and emergency procedures.

Individuals are encouraged to report any failure to adhere to the Code of Conduct to the security personnel and/or any other channel made available by the Organizer.

Policies:

●        No person will violate any local, regional or national laws.

●        No person will enter or remain on the arena property for unlawful purposes.

●        No unauthorised person will interfere with the free passage of game attendees in public areas by deliberately obstructing or blocking aisles, walkways or other areas commonly used for public access or egress.

●        No person will take, deface, degrade, damage or destroy — including but not limited to littering, spitting, painting, cutting, urinating, or defecating on — any property that does not belong to them.

●        All persons are expected at all times to treat players, coaches, referees, game personnel, entertainers, arena personnel and all individuals inside the arena with respect, decorum and proper etiquette.

●        Unless the proper credentials or tickets have been issued, no person will enter or attempt to enter any area of the arena that is not intended for public enjoyment and access, including but not limited to any offices, storage units, television production areas, media areas, concession stands, locker rooms, or other back-of-house areas.

●        No person will engage in conduct that disrupts or interferes with the normal operations of the arena and/or the presentation of the games or its participants, including but not limited to vendors, media, partners, players, coaches, referees, security personnel and club/arena/league personnel.

●        Disruptive behaviour is conduct that causes other persons attending games, including club/arena/league personnel, players, referees, partners, vendors and guests to experience unreasonable annoyance or alarm and includes but is not limited to conduct that involves the use of abusive, threatening or vulgar language, gestures or signs.

●        Euroleague Basketball welcome all people and do not and will not discriminate based on race, colour, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status. Any person using language, gestures or signage that is discriminatory or shows a lack of respect will not be tolerated and is ground for timely removal from the arena and other potential actions, including permanent ban from the arena and attendance at Euroleague Basketball related games.

●        No person will take, deface, degrade, damage or destroy materials, equipment, furniture, fixtures or other types of personal property belonging to the arena, league or club, or its customers, vendors, partners, media and guests; nor use them in a manner that is inconsistent with the customary use thereof, or in a destructive, abusive or potentially damaging manner, or in a manner that is likely to cause a person injury.

●        All persons entering the arena are subject to search.

●        Use of tobacco products (including e-cigarettes and vaping devices) or illegal drugs of any kind inside or immediately adjacent to the arena, except in designated areas, is not allowed.

●        No alcoholic beverages may be brought inside the arena from the outside.

●        No weapons whatsoever are allowed inside the arena, including knives, guns, brass knuckles, flares/firecrackers poles/sticks, laser pointers or any other device that can be used to cause harm or injury to another person.

●        Whistles are not allowed inside the arena, as well as horns/sirens/megaphones that make the same sound as the scorer’s table signals.

●        No person will be visibly intoxicated and/or under the influence of illegal substances.

●        No person will distribute, display (including on apparel) or place handbills, flyers or posters, play music, promote brands or conduct any form of business or commercial activity, unless authorised in writing by the club and allowed in accordance with local, regional and/or national laws.

●        Banners, signs and/or flags are allowed, subject to adherence to the principles of respect and language, as stated above. Affixing banners, signs and/or flags to arena handrails, stairs or other locations that may violate emergency evacuation procedures or public safety is not allowed – fans bringing signs must only affix them in accordance with Organizer’s policies.

●        Throwing any objects is prohibited.

●        All persons must wear shirt, pants and shoes (including skirts or shorts).

●        All persons’ personal hygiene and clothing cleanliness must comply with commonly acceptable social standards.

●        No person will engage in sexual conduct inside or immediately adjacent to the arena.

●        Faces may not be covered at any time – any headwear that is worn must not cover the face in any way unless it is mandated by local regulations and/or the Covid Protocol to use a surgical face mask or equivalent to cover nose and mouth in order to prevent the spread of COVID-19.

Additional Provisions for Courtside and Bench Seat Ticket Holders:

●        Standing is to be limited to a minimum.

●        Courtside and bench seat ticket holders will remain seated while the game is in progress.

●        Accessing and/or leaving the courtside seats is permitted when the game is not in play.

●        Courtside and bench seat ticket holders may not step forward onto the court at any time nor interfere with the free movement of referees, players or team/arena personnel.

●        Courtside and bench seat ticket holders may not interfere with portable TV cameras or accredited staff’s photo or video cameras.

●        No banners, signs or flags are permitted in the courtside and bench seats, nor can any clothing item be held up obstructing the visibility of others.

●        Musical or noisy items are not allowed in the courtside and bench seats.

Violations of the Code of Conduct:

The Organizer and local authorities reserve the right to prohibit admission to the arena and/or expel any person who violates the Code of Conduct.